Kore.ai: Agent-first AI shows clear path to ROI, scale
Kore.ai CEO Raj Koneru explains how AllianceBernstein’s investment and an agent-first AI approach can unlock ROI, scale and compliant CX.
Category: Business Automation
Dow to cut 4,500 jobs as it shifts to AI automation
Dow will cut 4,500 jobs as it shifts to AI automation — part of a wider trend of companies replacing roles with systems. What this means for workers.
C3.ai Merger Talks with Automation Anywhere Shift Risk
Reported talks could see Automation Anywhere buy C3.ai and become public. Investors face a shifted risk profile as enterprise AI and automation combine.
SYM rises 4.69% pre-market: AI automation catalysts
SYM stock rose to $62.54 pre-market on Feb 10 after a Q1 profit signal. Meyka’s AI analysis examines catalysts, valuation and technical risks.
Why SaaS Isn’t Dead — The AI Automation Threat
Investors sold off SaaS stocks on AI fears, but SaaS’s revenue models, integrations and trust barriers mean it’s far from dead. Learn why.
Rethinking AHT and FCR for AI-Powered Contact Centers
Valoir’s Rebecca Wettemann warns legacy metrics like AHT and FCR hinder AI-era CX. See which new measures and handoff fixes contact centers must adopt now.
ConnectWise Acquires zofiQ — Agentic AI in PSA Workflows
ConnectWise’s zofiQ acquisition embeds agentic AI into PSA, promising MSPs faster service and scaling without headcount — but raises governance and risk questions.
Handalab Lists on Nasdaq Through EMAT Subsidiary Deal
South Korea’s Handalab, a Daedeok R&D spin‑off, has entered Nasdaq by joining U.S. metals firm EMAT as a subsidiary — a decisive step for its automation tech.
North Las Vegas Unveils AI Email Marketing for SMBs
A new AI-powered email marketing service for North Las Vegas small businesses promises automation and personalization. What owners need to know now.
Escape the CX Death Spiral: Track These Metrics
Avoid the CX death spiral: focus on AI‑ready, leading CX metrics—not vanity dashboards. Learn which KPIs drive action and reduce churn.
PSCI: Staffing, Governance Are Making or Breaking AI
PSCI outlines risks companies face when staffing for AI and automation — from skills gaps to weak governance — urging strategic workforce planning now.
Anthropic AI release sends legal‑tech stocks tumbling
Anthropic’s new AI tools for lawyers triggered a sharp sell-off in legal‑tech stocks, hitting Thomson Reuters, RELX, Wolters Kluwer and CS Disco.