- Opus Scale, an AI and automation agency founded by Michael Rahovich, announced new AI automation solutions aimed at small and medium-sized businesses.
- The offering targets common SMB pain points: repetitive workflows, customer service load, and limited data insights.
- The move underscores a broader trend: firms that delay automation risk losing efficiency and customers to better-equipped competitors.
What Opus Scale announced
Opus Scale, the AI and automation agency founded by Michael Rahovich, has unveiled a suite of advanced AI automation solutions designed specifically for small and medium-sized businesses (SMBs). The announcement positions the company as a specialist focused on making automation accessible to organizations that often lack in-house engineering resources.
Why this matters for SMBs
Many SMBs operate with lean teams and constrained budgets. That makes it harder to adopt the kinds of automation and AI systems larger enterprises use to reduce costs, speed up workflows, and personalize customer interactions. Opus Scale’s announcement is notable because it targets that gap — offering tools and services intended to reduce the manual burden on staff and unlock data-driven decisions without requiring heavy internal development.
Risks of standing still
Businesses that delay automation face tangible risks: slower response times, higher labor costs for routine tasks, and missed opportunities to use customer data effectively. The announcement from Opus Scale highlights a growing reality — automation is no longer optional for companies that want to remain competitive.
What the solutions aim to do
While specific product names and technical details were not provided in the source brief, solutions pitched for SMBs typically include:
- Workflow automation to remove repetitive manual steps.
- AI-driven customer service tools to handle common inquiries and route complex issues.
- Data analysis and reporting to surface trends and inform decisions.
- Integrations that connect existing apps and tools so small teams can operate efficiently.
Opus Scale’s positioning suggests its services combine automation strategy, implementation, and ongoing support so SMBs can adopt AI without hiring large engineering teams.
How SMBs can respond
If you run or advise an SMB, consider auditing repeatable tasks and customer touchpoints that consume staff time. Prioritize automations that free human resources for higher-value work and improve customer experience. Solutions tailored to SMBs are designed to be implemented incrementally, lowering risk and cost.
What to watch next
Look for further details from Opus Scale on specific product features, pricing, case studies, or pilot programs that demonstrate measurable benefits. As more small businesses test automation, expect a stream of practical examples showing how AI can be applied without enterprise budgets.
Opus Scale’s announcement — led by Michael Rahovich — is part of a broader shift toward democratizing automation for smaller firms. For SMBs feeling the pressure to do more with less, this is a development worth following closely.
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