AI Reshapes CRM and Data Stacks — Prove Value Today
CX leaders from ServiceNow, Zendesk, Zoho, Freshworks and Arion Research discussed how AI is remaking CRM and how to prove ROI — don’t fall behind.
Category: Community & Events
Ocado IQ debuts at MODEX — AI pick modes, Smart Bypass
At MODEX, Ocado Intelligent Automation unveiled Ocado IQ — an AI cloud suite with concurrent dual pick modes and Smart Bypass direct‑to‑pick routing.
Camelot Secure wins 2026 CIO 100 Award for AI
Camelot Secure (Columbia, Md.) won a 2026 CIO 100 Award for agentic AI and orchestration that automates threat hunting. Could rivals be falling behind?
KNAPP Shows AI-driven Automation at Booth B13119 Now
KNAPP North America (Booth B13119) is showcasing AI-driven automation systems and software for production, distribution and last‑mile delivery — don’t fall behind.
AI Unleashed Intensive: Hands-On AI in Cancun, Jan 28–30
3-day, hands-on AI training focused on real business results lands in Cancun Jan 28–30, per a Saint-Laurent, Canada press release — act to stay current.
South Korea creates AI–labour platform to protect jobs
South Korea and KCTU launch a labour–government platform to manage rapid AI spread and protect workers threatened by automation and restructuring.
Enterprise Connect 2026: Vegas Is the CX Decision Point
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas (Mar 10–12). See AI ROI proof, agent-burnout fixes and why leaders call this the decision point.
AI, Automation & Sustainability: CONNECT 2026 Report
Printing Impressions’ Ashley Roberts and Toni McQuilken highlight why AI, automation and sustainability dominated CONNECT 2026 — what print pros must know.
Manifest 2026: Supply Chain AI Is Changing Logistics
At Manifest 2026, speakers and exhibitors showed how AI and robotics can make transportation faster and smarter — and why logistics leaders risk falling behind.
IBM to Triple Entry-Level Hiring in US in 2026 — Why
IBM will triple US entry-level hiring in 2026, betting on early-career talent even as AI threatens junior roles. What applicants and employers should know.
10kM.ai: Leading a Video‑First Learning Shift
10kM.ai, led by Yooseok Kim, promotes a video-first learning era with gemgem.video and gemgem.pro. See why this shift matters now.
Solve 26 London: AI-Powered CX Summit — Seats Limited
AI leaders gather May 6–7 at Heathrow to tackle the AI productivity paradox with real-world CX case studies. Free to attend — limited seats.