• Ivanti is adding agentic AI to its Neurons platform to enable autonomous IT service, endpoint security and asset management.
  • The company says a customer preview will begin in Q1 2026.
  • The move promises greater automation for incident response, endpoint protection and inventory tasks, though customers should evaluate controls and safety.

What Ivanti announced

Ivanti has added agentic (autonomous) AI capabilities to its Neurons platform, aiming to let the software take automated actions across IT service management, endpoint security and asset management. According to the company, a customer preview of these capabilities will begin in Q1 2026.

Why this matters

Agentic AI is designed to act on behalf of users rather than only providing recommendations. In practical terms for IT teams, that can mean automated remediation of incidents, proactive endpoint protection steps, and faster asset discovery and reconciliation without as much manual intervention. For organizations struggling with ticket backlogs and stretched security teams, the promise of systems that can both detect and act could materially change day-to-day operations.

There are obvious upsides — speed, scale and reduced repetitive work — but also important trade-offs. Autonomous actions increase the need for safe guardrails: clear approval policies, audit trails, rollback options and tight role-based controls. Security and compliance teams will want to validate how decision-making is logged and how false positives or mistaken actions are prevented.

What customers should look for in the preview

  • Levels of autonomy: Can admins choose between recommendations, assisted actions and full automation? Fine-grained control will be essential.
  • Auditability: Does the platform record decisions, actions and rationale for compliance and post-incident analysis?
  • Integration scope: Which IT service, endpoint protection and asset systems are supported out of the box, and how easily can existing tools be connected?
  • Safety controls: Are there easy rollback procedures, time windows for automated actions, and human-in-the-loop options?
  • Performance and accuracy: How often will the agentic AI take corrective actions without human confirmation, and what is the observed success rate?

Impact and next steps

Ivanti’s Neurons platform taking an agentic turn is part of a broader industry push toward automation that not only recommends fixes but executes them. For organizations evaluating the preview, treat the early access period as a testing ground: validate automation policies in non-production environments, measure outcomes against manual baselines, and prioritize use cases with low risk and clear ROI.

The customer preview in Q1 2026 will be the first chance for IT teams to test these capabilities in real environments. Expect vendors and customers to closely watch safety features and reporting, as those will determine whether agentic AI becomes a cautious tool for augmentation or a risky leap toward fully autonomous operations.

Image Referance: https://www.techzine.eu/news/applications/138300/ivanti-brings-agentic-ai-to-it-management-with-neurons/