• Enterprise Connect 2026 runs in Las Vegas, March 10–12, with more than 80 CX vendors on the show floor.
  • Event themes include concrete AI ROI proof and practical solutions for agent burnout—two decision-making priorities for CX leaders.
  • The conference is positioned as a “decision point” where leaders can compare vendors, test product demos, and validate investments.
  • Attendees should come prepared to prioritize needs, evaluate vendor claims, and capture actionable next steps for 2026 roadmaps.

What Enterprise Connect 2026 will deliver

Enterprise Connect returns to Las Vegas March 10–12, bringing more than 80 CX vendors together in one place. Organizers and exhibitors are emphasizing tangible outcomes rather than abstract trends—expect focused sessions and demonstrations aimed at proving AI return on investment and addressing agent wellbeing.

Why this is being billed as the CX decision point

The short description for the event highlights two pressures top of mind for many customer experience leaders: proving AI ROI and solving agent burnout. Those are not theoretical concerns; they drive budgeting and vendor selection. With so many vendors on the floor, the event gives decision-makers a rare chance to compare real-world solutions side-by-side, test live demos, and ask the questions that internal stakeholders will demand later.

Who should attend and what to expect

This event is designed for CX decision-makers—chief customer officers, contact center heads, IT leaders and vendor procurement teams—anyone responsible for selecting technology or shaping CX strategy. Expect to find vendors showcasing AI tools, analytics platforms, workforce engagement and wellbeing solutions, and integrations that promise faster time-to-value.

How to make the trip payoff

To turn the three days into clear outcomes, arrive with a shortlist of use cases and questions: which metrics will prove ROI, what implementation timeline is realistic, and how a vendor’s solution eases agent workload. Use the concentrated vendor presence to request targeted demos and ask for case studies or customer references that mirror your environment.

What leaders should watch for

Beyond glossy product pitches, look for concrete evidence: ROI calculations, deployment roadmaps, measurable impacts on agent attrition and well-being, and integrations that avoid long, costly projects. Vendors who can show short‑term pilots or phased rollouts are often easier to justify to finance and operations leaders.

Final takeaway

With 80+ vendors under one roof and a program focused on AI ROI and agent burnout, Enterprise Connect 2026 is positioned as a concentrated chance to make procurement decisions and validate strategy. For CX leaders facing tight budgets and high expectations, missing this event risks falling behind competitors who use the show to vet and accelerate solutions.

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