How Cisco CX Uses AI to Transform Customer Experience
Carlos Pereira explains how Cisco CX uses AI platforms, data sovereignty and measurable results to manage the full customer lifecycle.
Category: Business Automation
KPMG Forces 14% AI Discount — Billable Hour at Risk Now
KPMG cut Grant Thornton UK’s audit fee to $357,000 in 2025, citing AI savings. Critics warn this could reshape billing — will billable hours survive?
NetSuite bets on an AI long game for SMBs
Oracle NetSuite pushes back on short‑term AI hype with a long‑term strategy for SMBs — fresh AI updates and a virtual sitdown with Evan Goldberg.
Cognizant advances CX with DAMAC and Responsible AI
Cognizant partners with DAMAC, leads SAP ERP modernization and rolls out responsible AI measures to accelerate customer‑experience transformation.
Why 100% Automation Is Risky for Customer Experience
Fully automated inbound systems can harm CX and revenue. Why businesses should choose AI-augmented human teams to avoid costly mistakes.
Why AI hasn’t eased cybersecurity burnout — 44% manual
New survey shows cybersecurity teams still spend 44% of time on manual tasks despite AI — why automation hasn’t cut burnout and what leaders must change.
Google Tells Advertisers: Dump Granular Campaigns for AI
Google Ads pushes marketers to simplify campaign structures and adopt AI automation. Experts warn of lost control—what advertisers should test first.
Turning AI Into Results: Automation Specialists 2026
Applied AI is reshaping jobs — automation specialists turn tools into workflows. Companies race to hire these experts or risk falling behind.
ABB’s Automation Extended: Could You Be Left Behind?
ABB’s Automation Extended pushes AI-driven industrial ecosystems — companies risk falling behind if they delay adopting the new model.
Agentic Automation: When AI Becomes a Teammate
HLTH master class (Feb 23, 2026) on agentic AI: learn how decision-making shifts, work gets redesigned, and automation cuts delays and costs.
EQR Sees AI Lift in 2025; NYC and SF Lead Rents
On its Q4 call, Equity Residential said AI and automation are boosting operations in 2025 and expects the strongest rent growth in New York City and San Francisco.
Labelbox buys Upcraft to scale human expertise for frontier AI
Labelbox acquires Upcraft to scale human expertise powering frontier AI — a move labs and enterprises should watch to avoid falling behind.