How Cisco CX Uses AI to Transform Customer Experience
Carlos Pereira explains how Cisco CX uses AI platforms, data sovereignty and measurable results to manage the full customer lifecycle.
Category: Business Automation
Why AI hasn’t eased cybersecurity burnout — 44% manual
New survey shows cybersecurity teams still spend 44% of time on manual tasks despite AI — why automation hasn’t cut burnout and what leaders must change.
Why 100% Automation Is Risky for Customer Experience
Fully automated inbound systems can harm CX and revenue. Why businesses should choose AI-augmented human teams to avoid costly mistakes.
NetSuite bets on an AI long game for SMBs
Oracle NetSuite pushes back on short‑term AI hype with a long‑term strategy for SMBs — fresh AI updates and a virtual sitdown with Evan Goldberg.
Microsoft AI CEO Predicts White‑Collar Automation in 18 Months
Microsoft AI chief Mustafa Suleyman says rapid advances in software engineering and code‑assist tools could automate white‑collar tasks within 18 months.
DealsFlow launches AI CRM for SMBs — Why it matters
DealsFlow launched an AI CRM and automation platform for SMBs to consolidate sales, customer communications and social media — are you missing out?
Jensen Huang: AI Won’t Make Traditional Software Obsolete
NVIDIA CEO Jensen Huang says AI will augment—not replace—traditional software tools amid market uncertainty. What businesses should do next.
Nevari Expands AI Productivity Platform for Enterprises
Nevari expanded its AI‑first productivity platform to boost enterprise commercial performance and customer ties — a move rivals can’t ignore.
Google Tells Advertisers: Dump Granular Campaigns for AI
Google Ads pushes marketers to simplify campaign structures and adopt AI automation. Experts warn of lost control—what advertisers should test first.
AI Agents: Will Automated Sales Win in 2026?
Salesforce’s State of Sales shows growing seller AI use. Vendors must help teams extract value from sales AI agents—or risk falling behind by 2026.
Agentic AI Boosts CSAT and Cuts Costs — Deploy Carefully
NiCE Cognigy finds agentic AI can raise CSAT and cut costs — but only with careful deployment. Learn the risks, benefits, and practical safeguards.
Thoma Bravo, Vista Reassure Investors After AI Selloff
AI fears rattled private markets and sent software stocks lower. Thoma Bravo and Vista pushed back, saying enterprise software demand remains resilient to AI shifts.