Why 100% Automation Is Risky for Customer Experience
Fully automated inbound systems can harm CX and revenue. Why businesses should choose AI-augmented human teams to avoid costly mistakes.
Category: Business Automation
NetSuite bets on an AI long game for SMBs
Oracle NetSuite pushes back on short‑term AI hype with a long‑term strategy for SMBs — fresh AI updates and a virtual sitdown with Evan Goldberg.
KPMG Forces 14% AI Discount — Billable Hour at Risk Now
KPMG cut Grant Thornton UK’s audit fee to $357,000 in 2025, citing AI savings. Critics warn this could reshape billing — will billable hours survive?
How Cisco CX Uses AI to Transform Customer Experience
Carlos Pereira explains how Cisco CX uses AI platforms, data sovereignty and measurable results to manage the full customer lifecycle.
Google Tells Advertisers: Dump Granular Campaigns for AI
Google Ads pushes marketers to simplify campaign structures and adopt AI automation. Experts warn of lost control—what advertisers should test first.
Microsoft AI CEO Predicts White‑Collar Automation in 18 Months
Microsoft AI chief Mustafa Suleyman says rapid advances in software engineering and code‑assist tools could automate white‑collar tasks within 18 months.
DealsFlow launches AI CRM for SMBs — Why it matters
DealsFlow launched an AI CRM and automation platform for SMBs to consolidate sales, customer communications and social media — are you missing out?
Jensen Huang: AI Won’t Make Traditional Software Obsolete
NVIDIA CEO Jensen Huang says AI will augment—not replace—traditional software tools amid market uncertainty. What businesses should do next.
Nevari Expands AI Productivity Platform for Enterprises
Nevari expanded its AI‑first productivity platform to boost enterprise commercial performance and customer ties — a move rivals can’t ignore.
AI Agents: Will Automated Sales Win in 2026?
Salesforce’s State of Sales shows growing seller AI use. Vendors must help teams extract value from sales AI agents—or risk falling behind by 2026.
AI Adoption Revives Custom Software Demand
After two years of slow growth, entrepreneurs are adopting AI and reviving demand for custom software—what businesses risk missing if they wait.
Clinics Using AI to Cut Admin Without Losing Care
Cosmetic and hair clinics are using AI to cut admin and boost leads — but privacy risks and lost human touch create pitfalls clinics must avoid.