- AI and Automation in IT Support market projected to reach US$210.86 billion by 2032.
- Extremely strong CAGR of 29.67% driven by digital transformation, cloud adoption and cost pressures.
- North America leads with a 38% market share; major vendors include IBM, Microsoft, Google, Oracle and ServiceNow.
AI and Automation in IT Support Set to Surge to US$210.86B by 2032
Market snapshot
A recent market report from DataM Intelligence 4 Market Research LLP forecasts that the AI and Automation in IT Support market will soar to US$210.86 billion by 2032, expanding at a compound annual growth rate (CAGR) of 29.67%. North America is expected to remain the largest regional market, capturing roughly 38% of total value through 2032.
Why the market is accelerating
Analysts attribute the explosive growth to several converging factors: accelerated digital transformation programs, widespread cloud migration, growing acceptance of AI-driven help desks and virtual agents, and intense pressure to reduce operational costs while improving service quality. Organizations facing staff shortages and rising support ticket volumes are increasingly deploying automation and AI to triage, diagnose and resolve issues faster.
Key players and social proof
The report highlights established technology giants and enterprise software vendors that are shaping the market. Notable names include IBM, Microsoft, Google, Oracle and ServiceNow — a roster that gives buyers confidence and confirms market momentum. Their continued investments in AI-driven ITSM (IT Service Management) and automation platforms are cited as critical catalysts for adoption.
Regional leadership
North America’s leading 38% share reflects early adoption by large enterprises, mature cloud infrastructure, and sizable R&D investments by vendors headquartered in the region. Growth in Asia-Pacific and Europe is expected to follow as vendors localize offerings and channel partners expand deployment services.
What organizations should consider now
With such rapid market expansion, enterprises and service providers face both opportunity and risk. Companies that delay evaluation and pilot deployments risk falling behind competitors who leverage automation to cut costs and speed resolution. Key near-term priorities include selecting flexible, cloud-native platforms, investing in integrations with existing ITSM stacks, and defining clear KPIs to measure automation ROI.
Bottom line
The DataM Intelligence market forecast signals a major structural shift in IT support: AI and automation are no longer experimental add-ons but central operational levers. Businesses that act now to adopt proven platforms and partner with experienced vendors can expect measurable improvements in efficiency and customer experience as the market rapidly expands through 2032.
Image Referance: https://www.openpr.com/news/4343397/ai-and-automation-in-it-support-market-to-reach-us-210-86-billion