• Dates: May 6–7 at Heathrow. Free to attend, but seats are limited.
  • Focus: Solving the AI productivity paradox for customer experience with case studies and hands-on workshops.
  • Audience: AI leaders, CX and knowledge-management professionals, product and operations teams.
  • Organizer: eGain’s Solve 26 London — a practical, industry-focused conference on AI-powered knowledge management.

What Solve 26 London is about

Solve 26 London is a two-day conference organized by eGain that brings AI and customer-experience (CX) leaders together on May 6–7 at Heathrow. The event promises practical, real-world approaches to the increasingly urgent problem known as the AI productivity paradox — where AI investments don’t automatically translate into better agent or customer outcomes.

Why this matters now

Companies are pouring resources into conversational AI, generative models, and automation. Yet many teams still struggle to convert those investments into measurable productivity and improved CX. Solve 26 focuses squarely on the operational gap: how to use knowledge management, routing, and AI orchestration to make automation deliver consistent, scalable results.

What to expect

Attendees will find case studies from organizations applying AI to real contact-center and digital-CX workflows, plus hands-on workshops that dig into implementation challenges. The agenda is structured to move beyond theory — emphasizing proven patterns, common pitfalls, and tactical fixes that teams can apply quickly.

Practical takeaways

  • How to structure knowledge so AI returns accurate, accountable answers.
  • Ways to measure productivity gains from automation initiatives.
  • Techniques for integrating AI into existing CX systems without disrupting operations.

Who should attend

The conference is aimed at AI and CX leaders, knowledge-management professionals, customer-support managers, product owners, and operations teams responsible for delivering automation at scale. Because the event emphasizes hands-on workshops and case-driven learning, it’s a fit for practitioners who need implementable solutions rather than high-level theory.

Limited seats — why you shouldn’t wait

Solve 26 London is free to attend, but space is limited. That scarcity matters: sessions will prioritize in-depth, interactive formats where small groups can work through real problems. For teams wrestling with stalled automation projects or unreliable AI outputs, missing this event risks falling behind competitors who adopt the practical fixes presented.

How to register

Registration details are available through eGain’s Solve 26 London page. Given the free admission and focused agenda, early registration is recommended to secure a spot and access workshop sessions. The conference also offers networking opportunities with peers tackling the same productivity challenges.

Bottom line

Solve 26 London is positioned as a hands-on, solutions-first meeting for anyone responsible for turning AI into measurable CX value. If your organization is questioning whether its AI projects are delivering, this event promises concrete examples and workflows designed to close that gap.

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