• ConnectWise announced a planned acquisition of zofiQ to expand AI-driven automation for managed service providers (MSPs) and IT solution providers.
  • The deal is intended to add agentic AI capabilities designed to automate decision-making and routine workflows, improving efficiency and scalability.
  • ConnectWise says the move targets common MSP pain points such as staffing constraints, repetitive tasks and operational bottlenecks.
  • The acquisition raises questions about integration, security and how quickly partners must adapt to stay competitive.

Main details

ConnectWise has announced a planned acquisition of zofiQ to strengthen its AI-driven automation offering for MSPs and IT solution providers. According to the announcement, the acquisition will add agentic AI capabilities — autonomous, goal-oriented functions that can execute tasks and make routine decisions — to ConnectWise’s existing platform.

Why this matters

For MSPs and IT providers already stretched by rising customer demands and tight staffing, agentic AI promises to automate repetitive work such as ticket triage, routine remediation and standard operating procedures. That could free engineers for higher-value projects and help service teams scale without a linear increase in headcount.

At the same time, the move signals a broader platform consolidation trend: vendors are investing in embedded AI to lock in customers and deliver “out-of-the-box” automation. For partners, the message is clear—adopt or risk falling behind competitors who can deliver faster, cheaper service.

Practical implications for MSPs

  • Efficiency: Agentic AI can speed response times by automating first‑level triage and routine fixes.
  • Scalability: Automated workflows let providers handle larger volumes without proportionate staffing increases.
  • Pricing and packaging: Expect vendors to re-bundle capabilities; MSPs should review margins and service tiers.
  • Skills and change management: Teams will need new runbooks, monitoring and oversight tools to manage autonomous agents safely.

Risks and open questions

The announcement makes clear what ConnectWise aims to deliver, but several important questions remain:

  • Integration: How will zofiQ’s technology plug into existing ConnectWise products and partner stacks?
  • Security and governance: Agentic systems that act autonomously require strong guardrails to prevent errors or unintended actions.
  • Vendor lock-in: As platforms add deeper AI features, switching costs could rise for partners.

What to watch next

MSPs should watch for technical roadmaps, timeline and partner enablement details from ConnectWise. Key indicators to track are integration timelines, availability in partner tiers, security controls for autonomous features, and how pricing or service-level offers change.

This acquisition is positioned as a capability boost for MSP automation. For providers, the practical takeaway is simple: evaluate how agentic AI could reduce routine work, but plan carefully for governance and integration risks before relying on autonomous systems.

Image Referance: https://rcpmag.com/blogs/rcp-channel-briefing/2026/01/connectwise-acquires-zofiq.aspx