• Tai TMS says its new AI Track & Trace agent eliminates manual check calls.
  • The autonomous agent is built directly into Tai’s TMS and is included free for all Tai customers.
  • The company claims this is the first TMS feature to remove check calls from workflows.

What Tai announced

Tai TMS announced an AI Track & Trace agent aimed at removing the need for manual check calls. According to the company’s announcement, the autonomous agent is built directly into the TMS and will be provided at no extra cost to all Tai customers.

Why this matters

Check calls — the routine calls or messages carriers make to report status updates — are a persistent source of manual work and interruptions in transportation operations. If an AI agent can reliably collect, verify and surface status updates, operations teams could avoid dozens of manual phone calls and redundant status checks each day.

Tai frames this move as a step toward fully automated shipment visibility: by embedding an autonomous Track & Trace agent inside the TMS, the company says customers no longer need a separate service or extra tools just to replace manual check-call workflows.

What the announcement actually says

The company describes the agent as an autonomous AI feature integrated into the Tai TMS. It is promoted as the first solution to “eliminate check calls” within a TMS, and Tai says it will be included free for all current customers. The announcement positions the feature as a built-in capability rather than a paid add-on.

Potential impacts and industry reaction

Operationally, removing check calls could reduce time spent on phone coordination, lower the risk of human error in status reporting, and let planners focus on exceptions rather than routine updates. For carriers and drivers, the change could mean fewer interruptive calls during runs.

Adoption risks and limits remain: autonomous agents depend on data quality, carrier connectivity and clear escalation rules. Companies that rely on traditional check-call confirmation may still want human oversight during the transition. The announcement does not detail rollout timing, coverage, or fallback procedures, so customers will need to evaluate how the feature fits their existing processes.

What customers should do next

Tai customers should review the update in their account or contact Tai support to learn how the AI agent will be activated and what controls are available. Operations teams should plan a small pilot or staged rollout to confirm the agent’s reliability in their lanes and with their carriers before fully discontinuing manual check calls.

This announcement spotlights a growing trend: TMS vendors embedding AI to automate repetitive communication tasks. Tai’s claim to be first to remove check calls from the TMS will likely prompt competing vendors to accelerate similar features or integrations.

Image Referance: https://www.globenewswire.com/news-release/2026/04/13/3272837/0/en/Tai-TMS-Introduces-AI-Track-Trace-Agent-Making-Check-Calls-a-Thing-of-the-Past.html