How AI Layoffs Are Breaking Customer Experience Today
Companies rush to replace agents with AI, but ignoring broken CX processes is causing service failures. Learn what goes wrong and how to fix it.
Category: Business Automation
CISO Spending Reshaped: AI Defense Tops 2026 Priorities
Glilot Capital finds nearly 80% of CISOs prioritize AI-driven defense automation for 2026 — why budgets are shifting and what leaders must do next.
NY Zero Companies Admit AI-Driven Layoffs After Year
Not one of 162 companies cited AI in mandatory New York layoff filings after a year — raising fresh concerns about transparency and enforcement.
Automation Isn’t a Strategy: AI Leadership Playbook
Leaders who delay decisions risk stalled AI projects. Ragan’s playbook shows how to align strategy, people and governance to avoid costly roadblocks.
Cardinal Health leans on AI to expand ecommerce
Cardinal Health says technology is central to specialty growth in fiscal Q2 2026—AI and ecommerce moves aim to cut costs and speed service. What to watch.
Stocks Crash as Anthropic Hits $350B With Automation
Anthropic’s workplace automation lifted its valuation to $350B and triggered a Tuesday sell-off in legal and data stocks, stoking fresh fears about AI disruption.
Anthropic AI release sends legal‑tech stocks tumbling
Anthropic’s new AI tools for lawyers triggered a sharp sell-off in legal‑tech stocks, hitting Thomson Reuters, RELX, Wolters Kluwer and CS Disco.
PSCI: Staffing, Governance Are Making or Breaking AI
PSCI outlines risks companies face when staffing for AI and automation — from skills gaps to weak governance — urging strategic workforce planning now.
Escape the CX Death Spiral: Track These Metrics
Avoid the CX death spiral: focus on AI‑ready, leading CX metrics—not vanity dashboards. Learn which KPIs drive action and reduce churn.
North Las Vegas Unveils AI Email Marketing for SMBs
A new AI-powered email marketing service for North Las Vegas small businesses promises automation and personalization. What owners need to know now.
Handalab Lists on Nasdaq Through EMAT Subsidiary Deal
South Korea’s Handalab, a Daedeok R&D spin‑off, has entered Nasdaq by joining U.S. metals firm EMAT as a subsidiary — a decisive step for its automation tech.
Why Automation Specialists Are in High Demand in 2026
Applied AI is creating new career paths in automation. Learn why automation specialists are critical in 2026 and how businesses risk falling behind.