• GoTo has updated its AI-powered Receptionist specifically for automotive dealers with new integrations.
  • The update brings more customer data and expanded capabilities to help dealers support shoppers and staff.
  • GoTo’s enhancements are aimed at improving handoffs, lead capture and response speed for dealership teams.
  • Dealers who move slowly risk losing efficiency and customer opportunities as AI reception tools evolve.

What GoTo changed

GoTo rolled out an update to its AI Receptionist tailored for the automotive market. According to the announcement, the refresh centers on new integrations and data flows that provide dealers with deeper customer information and additional automation capabilities. The company positions the upgrade as a way to let receptionist AI work more tightly with dealer workflows.

The change is framed around three practical goals: richer customer context, smoother handoffs to human agents, and expanded automation for routine tasks. While GoTo didn’t list every partner or system in the brief summary, the emphasis is clearly on connecting the receptionist to the systems dealers rely on so it can surface more useful information during every customer interaction.

Why this matters for dealers

Dealerships operate on narrow margins and fast-moving customer opportunities. An AI receptionist that brings more relevant data to the front line can shorten response times, improve first-contact quality and reduce manual lookups for sales and service staff. That can translate into better conversion of online leads, fewer missed appointments and a smoother customer experience across calls and chats.

Beyond immediate customer-facing gains, integrations also matter for reporting and follow-up. When conversational AI can pass structured data into lead management or scheduling systems, teams spend less time chasing information and more time acting on qualified leads. For dealers already experimenting with automation, the update represents a practical step toward scaling customer service without adding staff.

Impact and next steps for dealers

Dealers evaluating reception and conversational AI should consider how new integrations affect existing processes. Key questions include: which systems the receptionist will connect to, how data is mapped and how handoffs to agents are handled. Those technical details determine whether the update simply automates small tasks or actually improves conversion and customer satisfaction.

For teams ready to move quickly, testing the updated receptionist on a limited set of workflows—appointment scheduling, lead capture or service inquiries—can reveal immediate gains. For others, the announcement is a reminder that vendor tools in this space are evolving fast; waiting too long may mean losing ground to competitors who streamline outreach and response with integrated AI.

Bottom line

GoTo’s refreshed AI Receptionist for automotive dealers focuses on new integrations and expanded capabilities that surface more customer data. The update aims to make dealer teams faster and more informed during customer contacts—an advance many dealerships will find worth testing as automation becomes a baseline expectation.

Image Referance: https://www.nojitter.com/ai-automation/goto-revs-up-ai-receptionist-for-automotive